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STORE POLICY

CUSTOMER CARE

At HelenHomemade, we are committed to providing our customers with clean, wholesome, healthy food options and exceptional service. Please take a moment to review our store policy outlined below:

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  1. Quality Assurance:

    • Our granolas are lovingly handcrafted in small batches using only the finest ingredients. We prioritize freshness and taste in every batch we produce.

  2. Satisfaction Guarantee:

    • If for any reason you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order. We will gladly offer a refund or replacement to ensure your satisfaction.

  3. Refund Policy:

    • Unhappy with your order? No problem! We offer a full refund on all returned items within 14 days of purchase. Simply reach out to us, and we will guide you through the return process.

  4. Shipping and Delivery:

    • We strive to process and ship orders as quickly as possible. Please allow 3 business days for processing, in addition to shipping time. We offer both standard and expedited shipping options for your convenience.

  5. Customer Support:

    • Have questions or concerns? Our dedicated customer support team is here to assist you. Feel free to reach out to us via email at helen@helenhomemade.com, text or phone at 858-337-5886, or through our website's contact form.

  6. Feedback and Reviews:

    • We value your feedback! If you enjoyed our granola or have suggestions for improvement, we would love to hear from you. Leave us a review on our website or social media channels.

 

Thank you for choosing HelenHomemade for your granola needs. We appreciate your support and look forward to serving you again soon!

 

Helen Bruton
Founder, HelenHomemade

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PRIVACY & SAFETY

At HelenHomemade, we prioritize the privacy and safety of our customers. We are committed to ensuring that your personal information is protected and that you can shop with confidence. Below, we outline our practices regarding privacy and safety:

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  1. Information Collection: We collect only the necessary personal information required to process your orders and provide you with excellent service. This may include your name, contact details, shipping address, and payment information.

  2. Secure Transactions: We utilize industry-standard encryption technology to safeguard your payment information during online transactions. Your credit card details are securely processed, and we do not store them on our servers.

  3. Data Protection: Your personal information is stored securely and treated with the utmost confidentiality. We do not share, sell, or rent your information to third parties for marketing purposes.

  4. Communication: We may occasionally contact you via email to provide order updates, promotional offers, or important information about your account. You have the option to opt out of marketing communications at any time.

  5. Cookie Policy: Our website may use cookies to enhance your browsing experience and track website usage. These cookies do not contain personally identifiable information and can be disabled in your browser settings if desired.

  6. Children's Privacy: HelenHomemade does not knowingly collect personal information from children under the age of 13. If you are under 13, please do not provide any personal information on our website without parental consent.

  7. Safety Measures: We adhere to strict hygiene and safety standards in our granola production process. Our facilities are regularly inspected to ensure compliance with food safety regulations, and we prioritize cleanliness and quality in every batch we make.

  8. Data Access and Corrections: You have the right to access, update, or correct your personal information in our records. If you would like to review or modify your information, please contact us using the details provided below.

  9. Policy Updates: We may periodically update our Privacy & Safety Policy to reflect changes in our business practices or regulatory requirements. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

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If you have any questions or concerns regarding our Privacy & Safety Policy, please don't hesitate to contact us at contact@helenhomemade.com. Your privacy and safety are important to us, and we are committed to maintaining your trust as valued customers of HelenHomemade.

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Last Updated: 5/2/2024

WHOLESALE INQUIRIES

Interested in stocking HelenHomemade granolas in your store? We'd love to collaborate with you! Please email the information below with your business details and requirements to helen@helenhomemade.com, and we'll get back to you promptly with wholesale pricing and ordering information.

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  • Name of Business:

  • Contact Person:

  • Email:

  • Phone Number:

  • Business Address:

  • Type of Business (e.g., Retail Store, Coffee Shop, Online Store):

  • Estimated Monthly Order Quantity:

  • Any Additional Information or Questions:

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Thank you for considering HelenHomemade for your wholesale needs! We look forward to working with you to bring our delicious granolas to your customers.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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